Kairos launches soon. An account starts your store's verification now, and the list gets the first listings. Join the seller waitlist

FAQ

Straight Answers, Before Your First Deal

Every question we get about fees, verification, buying, and selling - in one place. If yours isn't here, write to us - a real person answers.

2 questions

Fees and Pricing

How much does Kairos cost?

Listing is free. Checking your numbers against real orders is free too, always. Self-serve is 5% (minimum EUR 500), paid at close, and it is open at any price. At EUR 100k and up you can choose full-service instead - 12% on the first EUR 500k and 9% on anything above that (minimum EUR 10k) - where we run the deal for you. Either way you only pay when a deal actually closes. The one thing you can buy up front is Kairos Verified: a human doing the due diligence by hand, EUR 2,500 or EUR 5,000 depending on size, and it comes off the success fee at close.

Why close the deal on Kairos instead of on my own?

Because everything that makes the deal safe lives here. You get numbers verified from real order data, a deal room with a shared time-stamped record, licensed third-party escrow so the money is protected until the transfer is done, and a step-by-step transfer playbook. Close off the platform and you give all of that up - no escrow, no verified numbers, no transfer help, and no one to call if it goes wrong. The fee is only paid at close, and it buys the part of the deal that is easiest to get wrong.

6 questions

Verification and Trust

How does verification actually work?

We connect to your Shopify store through a read-only API and check your reported revenue against your real ORDER data - not website visits, which is the loophole bot-traffic scams use on other marketplaces. Refund rate gets held against the normal benchmark too. That leaves 4 of the 8 checks needing a feed Kairos does not pull: ad spend, traffic sources, processor payouts, and the payments disputes feed. Those come back unchecked, never passed, unless a person opens the accounts by hand in the paid Kairos Verified tier. A human reviews every flag before we publish the memo.

Do you verify small stores too?

Yes. The checks have no price floor. A store doing EUR 2,000 a month gets the same 8 checks as one doing EUR 200,000 - other marketplaces often only verify listings above a price bar, which leaves the busiest part of the market unchecked. If a seller will not connect data, the listing simply stays amber. We never dress it up.

What do the 8 checks cover?

Real orders rather than website visits, ad spend held against revenue, where the traffic actually comes from, the recent revenue trend, payouts matching what was reported, refund rate against the normal benchmark, chargeback rate against the normal benchmark, and weekly drift monitoring once the listing is live. Two of those need data no software fetches for us, ad spend and processor payouts. When a store has not handed those two over, the check says so on the memo instead of quietly passing.

Can a listing lose its verified status?

Yes. Live data is re-checked every week while a listing is up. If the numbers drift from what was proven, the tier drops automatically and buyers see the change. Verification is a state, not a trophy.

Does verified mean the price is fair?

No, and we say so right next to the multiple. Gold proves the revenue and profit are real, pulled from the store's actual orders. It says nothing about whether the asking multiple is fair - that depends on the niche, the risk and the growth. A proven number and a fair price are two different things, and confusing them is how buyers overpay for a verified store.

What if my numbers don't match what I reported?

Data refreshes weekly while you're listed. If the live numbers drift more than 20% from what buyers were shown, the listing is automatically flagged for a re-review. One confirmed strike gets a listing delisted and the seller banned - and we publish that rejection count, not just the wins.

6 questions

Buying

Do I have to pay to see a listing's numbers?

No. Browsing is free, and every listing shows banded numbers and its trust tier up front. To open the full financials you verify your funds, which is free, and sign one NDA. Nothing is charged at that point. The refundable EUR 250 deposit comes later and it backs an offer you submit: it is returned if the offer is withdrawn, declined, or loses, and it comes off the price at close.

What do I actually get when I unlock a listing?

The complete picture we verified: month-by-month revenue from the store's own orders, the written verification memo with its check results, and the documents the seller provided. Every document you unlock is fingerprinted to your copy.

Do you check the ad account and pixel actually transfer?

Yes, and it is its own line on the due-diligence checklist. Verified numbers are worthless if you cannot take the store with you. The classic trap is an ad account locked to the seller's personal Business Manager, so the pixel history and the audiences never move, and the price gets reopened the week of close. We confirm that the ad account, the pixel, the domain, the payment rails and the trademarks can each transfer on their own, and we flag anything that cannot before you sign.

When exactly does escrow release?

Only after four things are true: the buyer has funded the full amount in escrow, both sides have signed the APA, every critical asset has been handed over and ticked off, and you confirm the transfer. Our fee is auto-deducted at that moment, before the seller is paid. We publish the whole rule on the security page - a hold you can read and check, not one you take on trust.

What happens if the transfer breaks after I pay?

We stay on it. A deal is not closed because the money moved - it is closed when every asset has changed hands and you have confirmed each one. There is no 30-day clock and no ticket that goes quiet: we coordinate the asset moves and mediate any handover dispute until it is done. What we do not do is run the store for you after it is yours, or promise the business keeps performing.

How long does a sale take?

Self-serve moves at the pace the buyer and seller agree on between themselves. Full-service targets under 120 days from a live listing to a closed deal, which matches the industry's best vetted-marketplace pace.

7 questions

Selling and Safety

Who can list a store on Kairos?

Any Shopify-based ecom store, at launch. Self-serve listing is open almost everywhere. Full-service brokerage is geo-gated for a small number of US states and countries at launch, until we've cleared the local licensing rules there - self-serve stays open to those sellers in the meantime.

Can Kairos change anything in my store?

No. The connections are read-only by design. Kairos can look at orders and spend to verify them - it cannot touch products, settings, customers, or money. Disconnecting takes one click.

What stops a buyer ghosting me after they unlock?

Two things up front. A buyer puts down a refundable deposit to unlock, so tyre-kickers filter out at the door, and one buyer can only hold three unlocks at once - they cannot open ten sets of books just to browse. If a buyer does unlock yours and then goes quiet, your dashboard shows it and our team follows up. We do not punish a slow buyer automatically - some are just slow - but you are never left wondering.

Do you hold the money during a sale?

No - never. Every deal settles through a licensed third-party escrow provider. Funds never touch a Kairos account, by design, with zero exceptions.

Is Kairos a broker?

Depends on the lane you pick. Self-serve is open at any price: we host the listing and verify your data, but we never negotiate, never advise on your specific price, and never touch the money - that is a finder role, not a broker role. Full-service, which you can choose at EUR 100k and up (where it's available), is where we run the whole process: valuation, buyer matching, negotiation support, and the deal all the way to close - that is a broker role. Above EUR 100k it's your call which one you want.

What happens if a buyer and seller try to go around Kairos?

Buyers accept a one-time NDA before they see a seller's private numbers, and it includes a 24-month non-circumvention promise: if Kairos is where you first met the other side, the deal runs through Kairos even if you try to close it elsewhere. Sellers agree to the same in our terms. We log who accepted what and when, and we watch for the usual signs. Going around the platform to dodge the fee is a breach - the fee is still owed.

I'm not ready to sell or buy yet - why join the waitlist?

Kairos is in Phase 0 right now, building toward launch. Waitlist members get first access to listings and buyer tools as soon as we open, plus updates as the trust engine gets built out.

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