FAQ
Ask us the hard ones.
Everything people ask before their first Kairos deal. If yours is missing, write to us - a real person answers.
Fees and pricing
How much does Kairos cost?
Listing is free. Checking your numbers against real orders is free too, always. If your asking price is under EUR 100k, the success fee is 5% (minimum EUR 500), paid at close. EUR 100k and up, full-service is 12% on the first EUR 500k and 9% on anything above that (minimum EUR 10k). You only pay a success fee when a deal actually closes. The one thing you can buy up front is Kairos Verified: a human doing the due diligence by hand, EUR 2,500 or EUR 5,000 depending on size, and it comes off the success fee at close.
Why close the deal on Kairos instead of on my own?
Because everything that makes the deal safe lives here. You get numbers verified from real order data, a deal room with a shared time-stamped record, licensed third-party escrow so the money is protected until the transfer is done, and a step-by-step transfer playbook. Close off the platform and you give all of that up - no escrow, no verified numbers, no transfer help, and no one to call if it goes wrong. The fee is only paid at close, and it buys the part of the deal that is easiest to get wrong.
Verification and trust
How does verification actually work?
We connect to your store through read-only APIs (Shopify, and Google Ads if you run it) and check your reported revenue against your real ORDER data - not website visits, which is the loophole bot-traffic scams use on other marketplaces. We also check your ad spend vs revenue, refund rate, and chargeback rate against normal benchmarks. A human reviews any flags before we publish the memo.
What do the 8 checks cover?
Real orders rather than website visits, ad spend held against revenue, where the traffic actually comes from, the recent revenue trend, payouts matching what was reported, refund rate against the normal benchmark, chargeback rate against the normal benchmark, and weekly drift monitoring once the listing is live.
Can a listing lose its verified status?
Yes. Live data is re-checked every week while a listing is up. If the numbers drift from what was proven, the tier drops automatically and buyers see the change. Verification is a state, not a trophy.
What if my numbers don't match what I reported?
Data refreshes weekly while you're listed. If the live numbers drift more than 20% from what buyers were shown, the listing is automatically flagged for a re-review. One confirmed strike gets a listing delisted and the seller banned - and we publish that rejection count, not just the wins.
Buying
Do I have to pay to see a listing's numbers?
Browsing is free, and every listing shows banded numbers and its trust tier up front. To open the full financials you sign one NDA and place a refundable deposit - or skip the deposit entirely once your funds are verified.
What do I actually get when I unlock a listing?
The complete picture we verified: month-by-month revenue from the store's own orders, the written verification memo with its check results, and the documents the seller provided. Every document you unlock is fingerprinted to your copy.
How long does a sale take?
Self-serve moves at the pace the buyer and seller agree on between themselves. Full-service targets under 120 days from a live listing to a closed deal, which matches the industry's best vetted-marketplace pace.
Selling and safety
Who can list a store on Kairos?
Any Shopify-based ecom store, at launch. Self-serve listing is open almost everywhere. Full-service brokerage is geo-gated for a small number of US states and countries at launch, until we've cleared the local licensing rules there - self-serve stays open to those sellers in the meantime.
Can Kairos change anything in my store?
No. The connections are read-only by design. Kairos can look at orders and spend to verify them - it cannot touch products, settings, customers, or money. Disconnecting takes one click.
Do you hold the money during a sale?
No - never. Every deal settles through a licensed third-party escrow provider. Funds never touch a Kairos account, by design, with zero exceptions.
Is Kairos a broker?
Depends on the lane. Under EUR 100k (self-serve), we host the listing and verify your data, but we never negotiate, never advise on your specific price, and never touch the money - that is a finder role, not a broker role. EUR 100k and up (full-service, where it's available), we run the whole process: valuation, buyer matching, negotiation support, and the deal all the way to close - that is a broker role.
What happens if a buyer and seller try to go around Kairos?
Buyers accept a one-time NDA before they see a seller's private numbers, and it includes a 24-month non-circumvention promise: if Kairos is where you first met the other side, the deal runs through Kairos even if you try to close it elsewhere. Sellers agree to the same in our terms. We log who accepted what and when, and we watch for the usual signs. Going around the platform to dodge the fee is a breach - the fee is still owed.
I'm not ready to sell or buy yet - why join the waitlist?
Kairos is in Phase 0 right now, building toward launch. Waitlist members get first access to listings and buyer tools the moment we open, plus updates as the trust engine gets built out.
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